Tansmith

We only make products that we think are great. We want you to think so, too. If you decide that something you ordered doesn't fit or isn't exactly what you want, we'll take it back as a return. Just send your unwashed, unused and unworn item to us within 60 days of shipment with a receipt. We'll issue a credit to your credit card. If we believe the product you've returned has been damaged, washed, or worn, we'll send it back to you as soon as possible.

Of course if there's a defect, we'll make things right. All Tansmith® products are covered under our warranty against material and manufacturing defects, even if 60 days have passed since your purchase. If Tansmith determines that a product has a material or manufacturing defect, we'll repair or replace it.

To return products purchased at Tansmith.com, you can take your product with a receipt to a Tansmith® retail store or factory outlet near you or follow these simple steps:

Detach and retain the top customer portion of the return form for your records.
Indicate the item(s) that you are returning on the bottom portion of the return form and check the appropriate reason for your return.
Pack and seal your return securely, in the original package if possible, and include the return form.
We've provided a return label as part of the return form.
Packages must be returned prepaid. We cannot accept C.O.D. returns.
If you don't have the original return documentation, or if you have any other questions about your return, please call our Online Service Team at 1-866-TANSMITH. We want you to feel as confident about your online purchase as you would if you were standing inside a Tansmith® store.

We'll do everything we can to take care of your return quickly. Returns with complete documentation will receive priority. Your refund will be posted to the credit card you used to make the purchase. Returns typically require 21 business days to process after they are received, so it may take one or more billing cycles for your credit to appear.

Please note that shipping charges for products returned for credit are not refundable, and Tansmith can't be responsible for returns lost while in transit to us.

To return products purchased at a Tansmith® Specialty Store or a Tansmith® Factory Outlet:

In the event that a quality issue arises in the performance of your product and more than 60 days have passed, please contact us via email at customercare@tansmith.com or call us at 1-866-TANSMITH. If you choose to email us, please provide us with your name, mailing address, and telephone number. We will then provide you with a return authorization number that is required to be placed on the outside of your package. This is not a guarantee against wear and tear.

For warranty information on products purchased at a Tansmith® Specialty Store, a Tansmith® Factory Outlet or an authorized Tansmith® retailer:

We strongly recommend that you immediately return your product to the Tansmith® retailer/store where the product was purchased. If a return to the retailer/store is not possible, please contact us via email at customercare@tansmith.com or by calling 1-866-TANSMITH to set up a return authorization file to help facilitate the return. You will be given instructions on how to return your product to The Tansmith Company for a quality inspection.