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Emails about your order

After you place your order on Tansmith.com or via phone, you will receive e-mail updates about your order status. You can also check the most updated status of your order by logging in “My Account” page.

Below are the examples of e-mails you might receive:

  • Order Confirmation: This e-mail confirms that we have received your order and your order is in process. The order number, order date and time will be included.
  • Order Shipped: This e-mail confirms that some or all of your order has been shipped. You may receive multiple shipment confirmation e-mails if items are shipped separately or from separate locations. The arrival time of your items depends on the designated shipping method and your shipping location.
  • Shipment Delivered: This e-mail will confirm you that your order has been delivered to the address provided. Date and time of such delivery will be notified.
  • Important notice about your order: This email offers important information about your order, such as: difficulty in processing your order, inability to ship to the address provided, existence of a duplicate order, and cancellation of order. If you receive such email, please call us at 866-826-7648 so as to address the problems.

 

 
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